People Skills

Author: Robert Bolton
Publisher: Simon and Schuster
ISBN: 0731811283
Size: 79.65 MB
Format: PDF, ePub, Mobi
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A wall of silent resentment shuts you off from someone you love....You listen to an argument in which neither party seems to hear the other....Your mind drifts to other matters when people talk to you.... People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these ""roadblocks"" damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations. People Skills will show you * How to get your needs met using simple assertion techniques * How body language often speaks louder than words * How to use silence as a valuable communication tool * How to de-escalate family disputes, lovers' quarrels, and other heated arguments Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.

The 5 Essential People Skills

Author: Dale Carnegie Training
Publisher: Simon and Schuster
ISBN: 1847379559
Size: 35.69 MB
Format: PDF, ePub
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Have you ever walked away from a conversation full of doubts and insecurities? Do you feel as if you've lost a little ground after every staff meeting? Most people are either too passive or too aggressive in their business lives, and they end up never getting the support, recognition, or respect that they desire. The business leaders and trainers from Dale Carnegie Training® have discovered that applying appropriate assertiveness to all interactions is the most effective approach to creating a successful career. The 5 Essential People Skillsshows how to be a positively assertive, prosperous and inspired professional. Readers learn to: •Relate to the seven major personality types •Live up to their fullest potential while achieving personal success •Create a cutting-edge business environment that delivers innovation and results •Use Carnegie's powerhouse Five-Part template for articulate communications that grow business •Resolve any conflict or misunderstanding by applying a handful of proven principles Once readers know and can employ these powerful skills, they will be well on their way to a new level of professional and personal achievement.

Skill With People

Author: Les Giblin
Publisher: Les Giblin Books
ISBN: 0961641606
Size: 75.68 MB
Format: PDF, ePub
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Are you having problems with the boss? Wishing you could be a better spouse? Not communicating well with your employees? Having trouble building business relationships? Or would you just like to improve your people skills and your ability to make strong, lasting impressions on the men and women you meet every day? The solution is "Skill With People!" Les Giblin's timeless classic has what you need to get on the fast track to success at home, at work, and in business. Life lessons from the Master of basic people skills. Described as "the most wisdom in the least words", Skill With People has sold over 2 Million copies and has been translated into 20 languages. Credited with transforming the lives of its many readers, Skill with People is a must-have for everyone's personal library.Communicate with impact. Influence with certainty. Listen with sensitivity. "Skill With People" shows you how!

The 5 Essential People Skills

Author: Dale Carnegie Training (Firm)
Publisher:
ISBN: 9781459675803
Size: 40.26 MB
Format: PDF, ePub
View: 3990
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Have you ever walked away from a conversation full of doubts and insecurities? Do you feel as if you've lost a little ground after every staff meeting? Most people are either too passive or too aggressive in their business lives, and they end up never getting the support, recognition, or respect that they desire. The business leaders and trainers from Dale Carnegie Training(R) have discovered that applying appropriate assertiveness to all interactions is the most effective approach to creating a successful career. The 5 Essential People Skills shows how to be a positively assertive, prosperous and inspired professional. Readers learn to: * Relate to the seven major personality types * Live up to their fullest potential while achieving personal success * Create a cutting - edge business environment that delivers innovation and results * Use Carnegie's powerhouse Five - Part template for articulate communications that grow business * Resolve any conflict or misunderstanding by applying a handful of proven principles Once readers know and can employ these powerful skills, they will be well on their way to a new level of professional and personal achievement.

Mastering Communication At Work How To Lead Manage And Influence

Author: Ethan F. Becker
Publisher: McGraw Hill Professional
ISBN: 007171345X
Size: 33.21 MB
Format: PDF, Docs
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Mastering Communication at Work is based on 45 years of research and working with over half-a-million clients around the world. From leaders of countries to leaders of companies to people just starting out in their career, Becker and Wortmann teach techniques that start with the essential wisdom of Aristotle and include the best practices in today’s global organizations. The book includes interviews with leaders who reveal the inside story of the communication secrets at: The White House Doris Kearns Goodwin, presidential historian and Pulitzer Prize winning author Google Laszlo Bock, Vice President, People Operations EMI Publishing Big Jon Platt, President IBM Jeanatte Horan, Vice President of Enterprise Business Transformation Harvard Business School Tony Mayo, Director of the Leadership Initiative The New York Giants Peter John-Baptiste, Director of Public Relations Mastering Communication at Work provides clear, actionable advice you can put to use right away and simple drills to practice during your next meeting, one-on-one conversation—or even sitting at your desk. Use Mastering Communication at Work as your coach and you’ll see immediate results in yourself, your people, and your organization.

The Guide To Compassionate Assertiveness

Author: Sherrie Mansfield Vavrichek
Publisher: New Harbinger Publications
ISBN: 1608821730
Size: 29.34 MB
Format: PDF, Kindle
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Speaking up for yourself has benefits, but it has costs, too. Many people who struggle with assertiveness are paralyzed by worries that they’ll seem mean, petty, or that they will hurt the other person’s feelings. Even though they want to speak up, they may keep their true needs and opinions to themselves because of these fears—eventually building stress, resentment, and alienation. The Guide to Compassionate Assertiveness does not require that readers ignore the needs of others and focus solely on their own desires. Rather, this unique blend of cognitive behavioral therapy-based assertiveness training and Buddhist psychology helps readers practice assertiveness skills while caring deeply about the welfare of others. This book helps readers develop a form of assertiveness that emphasizes collaboration, negotiation, and compromise. It focuses on speaking up for the benefit of others and speaking up for the relationship, not just one’s own needs. In this way, readers learn to assert their needs in ways that match their compassionate value systems. This book is the ideal assertiveness guide for those who are afraid of rejection, have a deep concern for how others perceive them, often feel judged by others, or have difficulty expressing their feelings and needs. Readers learn to apply assertiveness skills in all domains of their lives, including in romantic relationships, as parents, at work, and in social settings.

People Styles At Work

Author:
Publisher: AMACOM Div American Mgmt Assn
ISBN: 9780814415979
Size: 29.36 MB
Format: PDF, ePub, Mobi
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Presents suggestions for dealing with people differences on the job in order to improve work relationships

The 7 Principles Of Conflict Resolution

Author: Louisa Weinstein
Publisher: Pearson UK
ISBN: 1292220945
Size: 36.22 MB
Format: PDF, ePub, Mobi
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7 Principles of Conflict Resolution is the go-to resource for conflict and dispute resolution, whether you’re new to the subject or an experienced practitioner. This books sets the out 7 principles to create and maintain successful, workable relationships through effective conflict resolution. It provides you with the tools to resolve or mediate difficult conversations and conflict situations whatever the situation or context and help other people do the same to transform professional and personal relationships permanently. Crucially, it allows you to achieve results without the need to go to court or litigation even when conflict has escalated or is entrenched. The 7 principles to effective conflict resolution will enable you to understand, discuss and resolve problematic situations whether as an individual or organisation: 1. Acknowledge the Conflict 2. Take Control: building resolution focussed conversations 3. Construct a Resolution with the Conflict Resolution Framework 4. Enable others’ Success 5. Build the Resolution Culture 6. Walk the Walk 7. Engage the safety net: When informal resolution doesn’t work 7 Principles of Conflict Resolution will guide you through the process from beginning to end, with a framework for conversations and tools, techniques and strategies that work. There are also templates, exercises and worksheets that you can use to support conversations.

Make Yourself Unforgettable

Author: Dale Carnegie Training
Publisher: Simon and Schuster
ISBN: 143918822X
Size: 40.13 MB
Format: PDF, Kindle
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Make Yourself Unforgettable tells readers how to become someone whom other people really want to work with, work for, know, and help.

What Great Trainers Do

Author: Robert Bolton
Publisher: AMACOM
ISBN: 0814420079
Size: 80.42 MB
Format: PDF, Docs
View: 4816
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Corporate trainers are tasked with an awesome responsibility-helping individuals develop the skills they need to advance their careers and boost their organizations' bottom lines. It's a challenging job, but What Great Trainers Do is here to help-providing a proven structure for dynamic workshops along with surefire strategies for blending course content with fluid interaction. Readers will learn how to: Organize presentations for maximum impact * Use activities to connect participants to the content and each other * Create visual aids that reinforce key points * Fine-tune their delivery * Listen actively and read the group * Address questions and concerns * Make presentations interactive-involving learners early and often * Manage the tough moments * Handle resistance * Use debriefs, demonstrations, and deliberate practice to solidify performance, improve applicability, and make training stick * Adapt the course to fit the participants * Promote positive group process * And much more Great training doesn't happen by accident. Accessible and practical, What Great Trainers Do is a one-stop resource for reliable, repeatable learning results.