Managing Complexity In The Public Services

Author: Philip Haynes
Publisher: Routledge
ISBN: 131781164X
Size: 66.94 MB
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The application of complexity theory to management and the social sciences has been a key development in theory and practice over the last decade. This approach questions the possibility of finding universal methods of practice, and proposes a pragmatic and humanistic management style that evolves out of a reflective method. The focus is on practitioners observing patterns of similarity and being adaptable in decision-making. Bringing complexity theory into management reveals the importance of organizational culture and effective communication because people, their values and their objectives are at the heart of this method. Information technology provides a framework for complex communication and knowledge use, but it cannot replace highly developed professional negotiations and cooperation. This book argues that the complexity of the public service world limits the usefulness of classical and rational scientific management approaches such as New Public Management. Excessive marketization threatens a collaborative approach and overly rigid approaches to performance management and strategic management can be dysfunctional. Managing Complexity in the Public Services 2nd Edition advances a method of management practice that copes with the stark realities of the complex and unpredictable public policy world. It develops pragmatic management practices from action research that will be valuable to both academics and practitioners. The result is a new value-based practice for the post-crisis public service world.

Managing Change In The Public Services

Author: Mike Wallace
Publisher: John Wiley & Sons
ISBN: 1405172738
Size: 27.28 MB
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This book explores the management of change to improve public service effectiveness. It breaks new ground in addressing why public service change is becoming increasingly complex to manage, how people cope with this new complexity, what implications arise for improving policy and practice, and which avenues for further research and theory-building look particularly promising. The contributors are all leading researchers from the USA, Canada and the UK. Together they provide a synthesis of state-of-the-art thinking on the complex change process in Anglo-American contexts, policy-making for public service reform that generates managerial complexity, and practice in service organizations to improve provision. Special reference is made to education and health: the largest and most complex of the public services. The analysis has wider relevance for other public services and national contexts. Managing Change in the Public Services is essential reading for all concerned with public service improvement - leaders and managers in service organizations, administrators, trainers, advisers and consultants who support the management of change, policy-makers and public servants, and advanced course students and academics. The book also offers general insights for the theory and practice of managing organizational and systemic change.

Complexity And The Experience Of Managing In Public Sector Organizations

Author: Ralph Stacey
Publisher: Routledge
ISBN: 1134210523
Size: 15.98 MB
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A fundamental problem of public sector governance relates to the very way of thinking it reflects; where organization is thought of as a ‘thing’, a system designed to deliver what its designers choose. This volume questions that way of thinking and takes a perspective in which organizations are complex responsive processes of relating between people. Bringing together the work of participants on the Doctor of Management program at Hertfordshire University, this book focuses on the move to marketization and managerialism, paying particular attention to human relationships and group dynamics. The contributors provide narrative accounts of their work addressing questions of management, pressures, accountability, responsiveness and traditional systems perspectives. In considering such questions in terms of their daily experience, they explore how the perspective of complex responsive processes assists them in making sense of experience and developing practice. Including an editors’ commentary which introduces and contextualizes these experiences as well as drawing out key themes for further research, this book will be of value to academics, students and practitioners looking for reflective accounts of real life experiences rather than further prescriptions of what organizational life ought to be.

Governance Networks In The Public Sector

Author: Erik Hans Klijn
Publisher: Routledge
ISBN: 1134586973
Size: 60.40 MB
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Governance Networks in the Public Sector presents a comprehensive study of governance networks and the management of complexities in network settings. Public, private and non-profit organizations are increasingly faced with complex, wicked problems when making decisions, developing policies or delivering services in the public sector. These activities take place in networks of interdependent actors guided by diverging and sometimes conflicting perceptions and strategies. As a result these networks are dominated by cognitive, strategic and institutional complexities. Dealing with these complexities requires sophisticated forms of coordination: network governance. This book presents the most recent theoretical and empirical insights into governance networks. It provides a conceptual framework and analytical tools to study the complexities involved in handling wicked problems in governance networks in the public sector. The book also discusses strategies and management recommendations for governments, business and third sector organisations operating in and governing networks. Governance Networks in the Public Sector is an essential text for advanced students of public management, public administration, public policy and political science, and for public managers and policymakers.

Public Management And Complexity Theory

Author: Mary Lee Rhodes
Publisher: Routledge
ISBN: 113689988X
Size: 42.51 MB
Format: PDF, Kindle
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That public services exhibit unpredictability, novelty and, on occasion, chaos, is an observation with which even a casual observer would agree. Existing theoretical frameworks in public management fail to address these features, relying more heavily on attempts to eliminate unpredictability through increased reliance on measurable performance objectives, improved financial and human resource management techniques, decentralisation of authority and accountability and resolving principal-agent behaviour pathologies. Essentially, these are all attempts to improve the ‘steering’ capacity of public sector managers and policy makers. By adopting a Complex Adaptive Systems (CAS) approach to public services, this book shifts the focus from developing steering techniques to identifying patterns of behaviour of the participants with the ultimate objective of increasing policy-makers’ and practitioners’ understanding of the factors that may enable more effective public service decision-making and provision. The authors apply a CAS framework to a series of case studies in public sector management to generate new insights into the issues, processes and participants in public service domains.

A Systemic Perspective To Managing Complexity With Enterprise Architecture

Author: Saha, Pallab
Publisher: IGI Global
ISBN: 1466645199
Size: 52.53 MB
Format: PDF, Kindle
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Organizational complexity is an unavoidable aspect of all businesses, even larger ones, which can hinder their ability to react to sudden or disruptive change. However, with the implementation of enterprise architecture (EA), businesses are able to provide their leaders with the resources needed to address any arising challenges. A Systemic Perspective to Managing Complexity with Enterprise Architecture highlights the current advances in utilizing enterprise architecture for managing organizational complexity. By demonstrating the value and usefulness of EA, this book serves as a reference for business leaders, managers, engineers, enterprise architects, and many others interested in new research and approaches to business complexity.

Performance Management In The Public Sector

Author: Wouter Van Dooren
Publisher: Routledge
ISBN: 1317814169
Size: 12.27 MB
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In times of rising expectations and decreasing resources for the public sector, performance management is high on the agenda. Increasingly, the value of the performance management systems themselves is under scrutiny, with more attention being paid to the effectiveness of performance management in practice. This new edition has been revised and updated to examine: performance in the context of current public management debates, including emerging discussions on the New Public Governance and neo-Weberianism; the many definitions of performance and how it has become one of the most contested agendas of public management; the so-called perverse effects of using performance indicators; the technicalities of performance measurement in a five step process: prioritising measurement, indicator development, data collection, analysis and reporting; and the future challenges and directions of performance management Performance Management in the Public Sector 2nd edition offers an approachable insight into a complex theme for practitioners and public management students alike.

The 21st Century Public Manager

Author: Zeger van der Wal
Publisher: Macmillan International Higher Education
ISBN: 1137507446
Size: 38.10 MB
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Truly global in scope and ambition, the 21st Century Public Manager addresses key trends, challenges, and opportunities facing public managers across contexts and regimes. This accessible textbook aims to inspire public managers in rethinking their roles, skills, and values as they enter a VUCA world—one characterized by volatility, uncertainty, complexity, and ambiguity. It is written for aspiring and current public managers in graduate schools and executive education programs.

Program Management Complexity

Author: Ginger Levin
Publisher: CRC Press
ISBN: 9781439851128
Size: 17.44 MB
Format: PDF, ePub, Mobi
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Although complexity is a phenomenon that confounds and challenges program managers across industry sectors, there is little information available that identifies the set of competencies managers need to complete their program successfully and deliver the benefits desired by stakeholders. Program Management Complexity: A Competency Model fills this void. Written by two of the first professionals to obtain the Program Management Professional (PgMP®) certification from the Project Management Institute (PMI), this book begins with a literature review of program and project management complexity. Next, it presents a competency model, based on the authors’ seven decades of collective experience in the field, which follows the framework of PMI's model for project managers. Useful for corporate and government organizations, universities, executives, PMO directors and human resources professionals who need to determine program management training needs, this unique model is divided into performance competencies and personal competencies. The performance competencies are organized according to the six domains of program management, while the eight personal competencies are based on research plus a survey of PgMPs® worldwide. After presenting the model, along with detailed plans and guidelines for its implementation in a real-world setting, the book presents three questionnaires designed to help organizations, existing program managers, and aspiring program managers assess their own development plans. Supplying you with the insight to recognize the elements of complexity during the defining and initiating stages, this book includes detailed guidelines to help you recruit, train, and develop program managers capable of delivering stated program benefits, services, and results. Check out a video of Ginger Levin discussing her book: http://www.youtube.com/watch?v=A6YPwEhYDlc

Human Resource Management In Public Service

Author: Evan M. Berman
Publisher: SAGE Publications
ISBN: 1483340023
Size: 42.69 MB
Format: PDF
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Human Resource Management in Public Service: Paradoxes, Processes, and Problems offers managers and aspiring managers a thorough, provocative, and award-winning coverage of the complex issues of management in the public sector, from both employee and managerial viewpoints. Combining more than 100 years of professional and academic experience, authors Evan M. Berman, James S. Bowman, Jonathan P. West, and Montgomery Van Wart have created user-friendly and accessible material by highlighting dilemmas, challenging readers to resolve them, and enticing them to go beyond the text to discover and confront other dilemmas. Grounded in real public service experiences, the book emphasizes hands-on skill building and problem solving. Continuing the award-winning tradition of previous editions, this Fifth Edition covers all of the stages of the employment process, including recruitment, selection, training, legal rights and responsibilities, compensation, and appraisal.