Just Listen

Author: Mark Goulston
Publisher: AMACOM Div American Mgmt Assn
ISBN: 081443648X
Size: 57.92 MB
Format: PDF
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Do you ever feel like you're talking to a brick wall? The first step in persuading anyone to do anything is getting them to hear you out. But whether the person is a cynical colleague, furious customer, or overwhelmed spouse, their emotional barriers may be blocking your message. And if you can't break through, you can't move forward. Just Listen has helped tens of thousands of people tear down walls and establish productive communication. In this landmark book, veteran psychiatrist and business coach Mark Goulston reveals simple, proven techniques for moving people from resistance to consensus, explaining how to: Listen effectively Make even a total stranger—perhaps a potential client—feel "felt" Shift an angry or aggressive person into a calmer, more receptive state Use empathy jolts to quickly bridge communication gaps Turn negative people into assets using the "Magic Paradox" Achieve buy-in, the linchpin of all negotiation, persuasion, and sales And more Barricades between people become barriers to success and happiness, so getting through is not just a fine art—it's a crucial skill. With Just Listen, readers learn how to transform the "impossible" and "unreachable" people in their lives into true allies, loyal customers, and lifelong friends.

Just Listen

Author: Mark Goulston
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0814414036
Size: 12.50 MB
Format: PDF, ePub, Mobi
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Offers listening tools and techniques to make employees, bosses, and clients more willing to agree with proposals.

Just Listen

Author: Mark Goulston
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0814414044
Size: 22.56 MB
Format: PDF, Docs
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Foreword by Keith Ferrazzi, author of Never Eat Alone and Who’s Got Your Back The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can’t break through emotional barricades. Drawing on his experience as a psychiatrist, business consultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but powerful techniques readers can use to really get through to people—whether they’re coworkers, friends, strangers, or enemies. Just Listen reveals how to: • Make a powerful and positive first impression • Listen effectively • Make even a total stranger—a potential client, perhaps—feel “felt” • Talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset • Achieve buy-in, the linchpin of all persuasion, negotiation, sales, and more Getting through is a fine art but a critical one. With the help of this groundbreaking book readers will be able to turn the “impossible” and “unreachable” people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.

Talking To Crazy

Author: Mark Goulston
Publisher: AMACOM
ISBN: 0814436374
Size: 28.57 MB
Format: PDF
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"Finally! The book that helps you deal with irrational, impossible people." -Oprah's Book Club 2.0 Because some people are beyond difficult... Let's face it, we all know people who are irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book, Just Listen, Mark Goulston shared his bestselling formula for getting through to the resistant people in your life. Now, in his breakthrough new book Talking to Crazy, he brings his communication magic to the most difficult group of all-the downright irrational. As a psychiatrist, Goulston has seen his share of crazy and he knows from experience that you can't simply argue it away. The key to handling irrational people is to learn to lean into the crazy-to empathize with it. That radically changes the dynamic and transforms you from a threat into an ally. Talking to Crazy explains this counterintuitive Sanity Cycle and reveals: Why people act the way they do * How instinctive responses can exacerbate the situation-and what to do instead * When to confront a problem and when to walk away * How to use a range of proven techniques including Time Travel, the Fish-bowl, and the Belly Roll * And much more You can't reason with unreasonable people-but you can reach them. This powerful and practical book shows you how.

Real Influence

Author: Mark Goulston
Publisher: AMACOM Div American Mgmt Assn
ISBN: 081442015X
Size: 55.21 MB
Format: PDF, ePub, Docs
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The authors argue against the aggressive selling of ideas and instead emphasize listening, genuine engagement and commitment to a lasting business relationship in order to get someone to come around to one's way of thinking.

Get Out Of Your Own Way

Author: Mark Goulston
Publisher: Penguin
ISBN: 9780399519901
Size: 16.30 MB
Format: PDF, Mobi
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An authoritative guide shares practical advice designed to help readers overcome self-defeating behaviors--including procrastination, obsession, self-pity, rebellion, and guilt--to effectively cope with the challenges and difficulties of life. Reissue.

Power Listening

Author: Bernard T. Ferrari
Publisher: Penguin
ISBN: 1101560541
Size: 45.59 MB
Format: PDF, Mobi
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Listening is harder than it looks- but it's the difference between business success and failure. Nothing causes bad decisions in organizations as often as poor listening. But Bernard Ferrari, adviser to some of the nation's most influential executives, believes that such missteps can be avoided and that the skills and habits of good listening can be developed and mastered. He offers a step-by-step process that will help readers become active listeners, able to shape and focus any conversation. Ferrari reveals how to turn a tin ear into a platinum ear. His practical insights include: Good listening is hard work, not a passive activity Good listening means asking questions, challenging all assumptions, and understanding the context of every interaction Good listening results in a new clarity of focus, greater efficiency, and an increased likelihood of making better decisions Good listening can be the difference between a long career and a short one

The Lost Art Of Listening

Author: Michael P. Nichols
Publisher: Guilford Press
ISBN: 1593859864
Size: 40.30 MB
Format: PDF, Docs
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This perennial bestseller has already helped many thousands of readers resolve conflicts and transform their relationships with family members, romantic partners, colleagues, and friends. Experienced therapist Michael P. Nichols explains why we often feel cut off from those we care about and provides easy-to-learn techniques for really hearing and being heard. Thoughtful, witty, and empathic, the book is filled with vivid examples that readers of all ages and walks of life can relate to. The revised second edition features practical exercises for building key skills, plus a new chapter on listening to kids and teens.

Get Out Of Your Own Way At Work And Help Others Do The Same

Author: Mark Goulston
Publisher: Penguin
ISBN: 0399532854
Size: 60.42 MB
Format: PDF, Docs
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Shares practical recommendations for employees and managers on how to overcome self-sabotaging behaviors that can compromise career advancement and satisfaction, in a guide that addresses forty self-defeating actions including fear of change, failure to delegate, and expecting too much. Reprint. 25,000 first printing.