Design Transitions

Author: Joyce Yee
Publisher: Bis Pub
ISBN: 9789063693213
Size: 22.31 MB
Format: PDF, ePub
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The designer no longer exists as a lone creative voice but is increasingly becoming a facilitator of other people's creativity, working in collaboration with stakeholders through participatory approaches. Taken together, the roles of designers are changing but they are still very much drawing on the fundamental skill set of designers. How can today's design practitioners, educators and students respond to the transition? The book reveals: • The working processes of these contemporary design practices; • How they have transformed their own practice; and • Why they done so and explore their reasons for their approach. Design Transitions provides a rich picture, both visually and textually, of the following practices in the field service design, user experience, design innovation, creative digital practices and social design. The authoring team has an established research publication record on design methods, tools and social practices of designers. Dr Joyce Yee is a senior lecturer at the Northumbria University's School of Design in the United Kingdom. Dr Emma Jefferies is a design researcher and Lauren Tan has worked as a designer in various capacities ranging from communication design, design thinking, service design, social design and management consulting.

Theories Of History

Author: Michael J. Kelly
Publisher: Bloomsbury Publishing
ISBN: 1474271316
Size: 34.26 MB
Format: PDF
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In a unique approach to historical representations, the central question of this book is 'what is history?' By describing 'history' through its supplementary function to the field of history, rather than the ground of a study, this collection considers new insights into historical thinking and historiography across the humanities. It fosters engagement from around the disciplines in historical thinking and, from that, invites historians and philosophers of history to see clearly the impact of their work outside of their own specific fields, and encourages deep reflection on the role of historical production in society. As such, Theories of History opens up for the first time a truly cross-disciplinary dialogue on history and is a unique intervention in the study of historical representation. Essays in this volume discuss music history, linguistics, theater studies, paintings, film, archaeology and more. This book is essential reading for those interested in the practice and theories of history, philosophy, and the humanities more broadly. Readers of this volume are not only witness to, but also part of the creation of, radical new discourses in and ways of thinking about, doing and experiencing history.

Designing For Service

Author: Daniela Sangiorgi
Publisher: Bloomsbury Publishing
ISBN: 1474250149
Size: 59.98 MB
Format: PDF, Mobi
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Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.

Leading Organization Design

Author: Gregory Kesler
Publisher: John Wiley & Sons
ISBN: 0470912855
Size: 31.52 MB
Format: PDF, Mobi
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Praise for Leading Organization Design "Designing organizations for performance can be a daunting task. Kesler and Kates have done an admirable job distilling the inherent complexity of the design process into manageable parts that can yield tangible results. Leading Organization Design provides an essential hands-on roadmap for any business leader who wants to master this topic." —Robert Simons, Charles M. Williams Professor of Business Administration, Harvard Business School "Kesler and Kates have encapsulated their wealth of knowledge and practical experience into an updated model on organizational design that will become a new primer on the subject." —Neville Isdell, retired chairman and CEO, The Coca-Cola Company "In today's world of global business, organizational design is a critical piece of long-term success. Kesler and Kates have captured multiple approaches to optimize global opportunities, while highlighting some of the keys to managing through organizational transition. A great read for today's global business leaders." —Charles Denson, president, Nike Brand "Leading Organization Design has some unique features that make it valuable. It is one of the few and certainly only recent books to take us through an explicit process to design modern organizations. This is accomplished with the five-milestone process. The process is not a simple cookbook. Indeed, the authors have achieved a balance between process and content. In so doing, Kesler and Kates show us what to do as well as how to do it."—Jay Galbraith, from the Foreword "Sheds light on the challenges of organization design in a complex enterprise and more importantly provides aninsightful and practical roadmap for business decisions."—Randy MacDonald, SVP, human resources, IBM

Designing For Growth

Author: Jeanne Liedtka
Publisher: Columbia University Press
ISBN: 0231158386
Size: 58.74 MB
Format: PDF
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Outlines the popular business trend through which abstract ideas are developed into practical applications for maximum growth, sharing coverage of its mindset, techniques and vocabulary to reveal how design thinking can address a range of problems and become a core component of successful business practice.

The Designful Company

Author: Marty Neumeier
Publisher: Peachpit Press
ISBN: 9780321648815
Size: 55.73 MB
Format: PDF, Kindle
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Part manifesto, part handbook, THE DESIGNFUL COMPANY provides a lively overview of a growing trend in management–design thinking as a business competence. According to the author, traditional managers have relied on a two-step process to make decisions, which he calls “knowing” and “doing.” Yet in today’s innovation-driven marketplace, managers need to insert a middle step, called “making.” Making is a phase in which assumptions are questioned, futures are imagined, and prototypes are tested, producing a wide range of options that didn’t exist before. The reader is challenged to consider the author’s bold assertion: There can be no real innovation without design. Those who are new to Marty Neumeier’s “whiteboard” series may want to ramp up with the first two books, THE BRAND GAP and ZAG. Both are easy reads. Covered in THE DESIGNFUL COMPANY: - the top 10 “wicked problems” that only design can solve - a new, broader definition of design - why designing trumps deciding in an era of change - how to harness the “organic drivetrain” of value creation - how aesthetics add nuance to managing - 16 levers to transform your company - why you should bring design management inside - how to assemble an innovation metateam - how to recognize and reward talent From the back cover: The complex business problems we face today can’t be solved with the same thinking that created them. Instead, we need to start from a place outside traditional management. Forget total quality. Forget top-down strategy. In an era of fast-moving markets and leap-frogging innovations, we can no longer “decide” the way forward. Today we have to “design” the way forward–or risk ending up in the fossil layers of history. Marty Neumeier, author of THE BRAND GAP and ZAG, presents the new management engine that can transform your company into a powerhouse of nonstop innovation.

Service Design For Business

Author: Ben Reason
Publisher: John Wiley & Sons
ISBN: 1118988949
Size: 54.37 MB
Format: PDF, Docs
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A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes. Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers. Approach customer experience from a design perspective See your organization through the lens of the customer Make customer experience an organization-wide responsibility Analyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a great product—the organizations coming out on top are designing and delivering experiences tailored to their customers' wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.

Service Design

Author: Andy Polaine
Publisher: Rosenfeld Media
ISBN: 1933820616
Size: 78.65 MB
Format: PDF, ePub, Mobi
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Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

Transformations

Author: Joyce Yee
Publisher: Bis Publishers
ISBN: 9789063694579
Size: 26.63 MB
Format: PDF, Docs
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Reveals and shows how design thinking approaches are currently being used to transform organisations.

Change By Design

Author: Tim Brown
Publisher: Harper Collins
ISBN: 0061937746
Size: 68.72 MB
Format: PDF, Mobi
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In Change by Design, Tim Brown, CEO of IDEO, the celebrated innovation and design firm, shows how the techniques and strategies of design belong at every level of business. Change by Design is not a book by designers for designers; this is a book for creative leaders who seek to infuse design thinking into every level of an organization, product, or service to drive new alternatives for business and society.