Customer Service Skills For Success

Author: Robert Lucas
Publisher: McGraw-Hill Higher Education
ISBN: 1259218368
Size: 79.36 MB
Format: PDF, Kindle
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Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States. Customer Service Skills for Success 6e addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers’ interest while providing insights into the concepts and skills related to customer service. The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics. The sixth edition of Customer Service Skills for Success contains 10 chapters divided into three parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers, case study scenarios and activities to help you apply concepts learned to real-world situations in order to challenge your thinking on the issues presented.

Loose Leaf For Customer Service Skills For Success

Author: Robert W. Lucas
Publisher: McGraw-Hill Education
ISBN: 9781260157536
Size: 35.14 MB
Format: PDF, Mobi
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Recipient of the 2017 Textbook & Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States.The 7th edition addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service.The text begins with a macro view of what customer service involves today and provides projections for the future, then focuses on specific skills and related topics.The 7th edition of Customer Service Skills for Success contains 10 chapters divided into four parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: The Profession, Skills for Success, Building and Maintaining Relationships and Retaining Customers. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers, case study scenarios, and activities to help apply concepts learned to real-world situations. This allows the student to think critically on the issues presented.

Studyguide For Customer Service Skills For Success By Lucas Robert W Isbn 9780073545462

Author: Cram101 Textbook Reviews
Publisher: Cram101
ISBN: 9781497010444
Size: 36.51 MB
Format: PDF, ePub, Mobi
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Never HIGHLIGHT a Book Again! Includes all testable terms, concepts, persons, places, and events. Cram101 Just the FACTS101 studyguides gives all of the outlines, highlights, and quizzes for your textbook with optional online comprehensive practice tests. Only Cram101 is Textbook Specific. Accompanies: 9780073545462. This item is printed on demand.

Customer Service Building Successful Skills For The Twenty First Century

Author: Robert W Lucas
Publisher: Career Education
ISBN: 9780072938050
Size: 52.91 MB
Format: PDF, Mobi
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Customer Service, Third Edition by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.

Skills For Success

Author: Stella Cottrell
Publisher: Macmillan International Higher Education
ISBN: 1137426535
Size: 36.34 MB
Format: PDF, ePub, Mobi
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Each chapter encourages students to think reflectively about personal, academic and career goals and to plan a path to success. Rich in activities that develop valuable career skills, this revised and updated third edition has two new chapters on 'Taking charge of your life, learning and career' and 'What do employers really want?'.

Customer Service

Author: Paul R. Timm
Publisher: Pearson Higher Ed
ISBN: 0133112063
Size: 34.19 MB
Format: PDF, Docs
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This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.

Interview For Success

Author: Anne Sandberg
Publisher: Human Resource Development
ISBN: 0874255031
Size: 64.60 MB
Format: PDF, Docs
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Skills For Success

Author: Olsten Forum on Human Resource Issues and Trends
Publisher:
ISBN:
Size: 27.73 MB
Format: PDF, ePub
View: 6568
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The 2005 Astd Training Performance Sourcebook

Author: Mel Silberman
Publisher: American Society for Training and Development
ISBN: 9781562864026
Size: 71.57 MB
Format: PDF, Mobi
View: 6002
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This title draws on the expertise of top-flight trainers and consultants to present a comprehensive toolkit of the best training activities, group learning exercises, assessment instruments, handouts, and other essential guides for today's busy training and performance professional. The sourcebook offers fully reproducible tools contained on the accompanying CD-ROM.